Talk to a person who burns it.
Orders, wholesale, press, or a question about your station. We reply within one business day.
Los Angeles, California
Why does it take longer to light?
Density. The same thing that makes it burn for hours makes it slower to catch. Use a chimney, don't overcrowd it, and wait for the top logs to grey over.
Can I use lighter fluid?
Please don't. It taints the food and it isn't needed. One natural firestarter under a chimney is enough.
Some logs arrived broken.
Broken pieces burn exactly the same — some cooks prefer them for the extra surface area. If a box arrives badly damaged, email us with a photo and we'll make it right.
Hardwood or Bamboo?
Long cooks and closed ovens: Hardwood. Skewers, robata and hard sears where you want near-smokeless radiant heat: Bamboo. Can't decide: The Pair.
How do I reuse it?
Shut the vents at the end of the cook, or move the coals to an airtight metal can. Relight them under fresh logs next time — they catch faster than new ones.
Is it really no additives?
Yes. Hardwood or bamboo sawdust, pressed under heat and carbonized. No binders, no chemicals, no accelerants. SDS available on request.
Shipping and returns
Ships UPS Ground from Los Angeles in 1–2 business days; shipping is always free. Orders can be cancelled before they ship; once shipped, we don’t offer refunds. Damaged or wrong items are replaced. Full policy.
Do you sell to restaurants?
Yes. Trade accounts, standing orders and free samples for commercial kitchens in Los Angeles and Orange County. Also available through US Foods. Open a trade account.
Where else can I buy it?
Costco.com, Amazon and Walmart carry CHARBLOX. Buying direct gets you the full lineup and The Pair.