Returns & Refunds Policy

Please read this before you order. Once an order has shipped, we don’t offer refunds or accept returns.

Cancelling an order

You can cancel any time before your order ships. Email info@charblox.com with your order number (it starts with CB-). If it hasn’t shipped yet, we’ll cancel it and refund you in full to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Once the order has shipped, it can’t be cancelled.

Damaged, wrong or missing items

If your order arrives damaged, if we sent the wrong item, or if a package marked delivered never arrived, we’ll make it right. Email info@charblox.com within 7 days of delivery with:

• your order number;
• a short description of the problem;
• photos of the damaged box and product, if anything is damaged.

We’ll send a replacement at no cost to you, or refund that item if a replacement isn’t available.

Bought somewhere else?

CHARBLOX bought at Costco, Amazon, Walmart or another retailer is covered by that retailer’s return policy. Please contact the retailer you bought from.